Frequently Asked Questions

Yes. We offer same-day flower delivery in Bogota when the order is placed with enough time and the flowers, design and route are available. Orders confirmed before 4:00 p.m. usually have a better chance of going out the same day.

In normal conditions, delivery can take about 2 to 4 hours after payment and complete delivery details are confirmed. On busy dates, during heavy rain, road closures or high-traffic periods, the timing may vary.

We work with delivery windows rather than guaranteed exact minutes. If you need a specific time range, contact us before ordering so we can review the area, product and route for that day.

We cover Bogota and nearby sectors depending on availability. Common delivery areas include Usaquen, Suba, Chapinero, Engativa, Teusaquillo, Barrios Unidos, Fontibon, Kennedy and other neighborhoods. Delivery cost is calculated at checkout or confirmed by WhatsApp.

The delivery fee depends on the area, date, time and route availability. In many orders the store calculates the cost during checkout; for special addresses, we can confirm it by WhatsApp before you complete the order.

Yes. We can deliver to offices, reception desks, residential buildings, clinics, hospitals, churches and funeral homes when the place allows the arrangement to be received. Please include complete names, phone number, tower, apartment, room, hall or any useful delivery reference.

We try to coordinate with the recipient or with someone authorized to receive the flowers, such as reception, building security, a neighbor or a family member. If delivery is not possible, we contact you to define the best rescheduling option.

Choose your arrangement in the flower shop, select any available options, write the card message, add buyer and recipient details, and complete payment. You can also ask for WhatsApp assistance if you are not sure which arrangement to choose.

We need the recipient’s name, phone number, full address, neighborhood, city, delivery date, preferred delivery window, card message and buyer details. If it is a surprise delivery, let us know so we can coordinate with more discretion.

Yes. You can write a personalized message for the card. A short, clear note usually works best for birthdays, love, gratitude, sympathy or apologies.

When operations allow it, we can send a real photo of the finished arrangement by WhatsApp before or during dispatch. This helps you see exactly what was prepared for your order.

Yes. Many flower arrangements can be complemented with chocolates, plush toys, balloons, fruit, wine or other available details. These extras can be selected on the product page, in the cart or with help from an advisor.

Yes. You can order from another city or country and send flowers to someone in Bogota. We only need complete recipient information, address, neighborhood, phone number, desired date and card message.

We accept online payments through ePayco and PayPal, plus local options such as Bancolombia, DaviPlata, Nequi, BBVA, Efecty and SuperGIROS depending on availability at checkout. For international money transfers, you can also ask about Western Union.

Yes. Card payments are processed by specialized payment gateways. Flores Bogota does not store your debit or credit card data on its servers.

The store may show payment options in Colombian pesos (COP) and US dollars (USD), depending on the current site configuration and payment gateway.

Your order is confirmed when we receive payment and complete delivery details. After confirmation, we begin preparing the arrangement and coordinating dispatch.

Every floral arrangement is handmade. We make every effort to respect the photo, colors and style of the product, but natural variations may occur because of flower season, availability and stem size.

Yes. In some cases we may substitute flowers or elements to meet the delivery date. We always try to keep the same design intention and use flowers of equal or better quality when a substitution is needed.

Keep flowers away from direct sunlight, intense heat and strong air currents. If they come in a vase, change the water, remove submerged leaves and trim stems diagonally so the flowers can last longer.

For sympathy, we recommend white tones, soft greens and sober designs such as funeral wreaths, standing sprays or elegant arrangements. If you are unsure, we can help you choose a respectful option according to the delivery place.

For dates such as Mother’s Day, Valentine’s Day, Women’s Day, Love and Friendship Day, graduations or Christmas, we recommend ordering at least 2 or 3 days in advance to secure availability and better delivery windows.

Our regular service operates Monday through Saturday. Sundays and holidays may have restrictions or may not be available, except for special campaigns announced in advance.

For birthdays, sunflowers, pink roses, gerberas and colorful mixed arrangements work very well. For love, red roses remain the classic choice. For gratitude, we recommend soft tones, mixed flowers or orchids.

Contact us as soon as possible by WhatsApp or through the contact page with your order number, buyer name and case details. We will review the situation and give you a clear solution.

Yes, as long as the order is not already in advanced preparation or on route. Contact us quickly by WhatsApp with the order number. If the change involves another area, time window or a second trip, the delivery fee may need adjustment.

Yes. You can review our return and refund policy. If there is any issue, report it within the indicated times so we can evaluate the case correctly.

Because we work with fresh flowers, personalized attention, secure payments and coordinated delivery in Bogota. Our goal is for each arrangement to communicate the right message and arrive in the best possible condition.